Job Responsibilities
- Debt Recovery & Negotiation: Contact customers, negotiate repayment plans, and ensure timely collections.
- Account Analysis: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.
- Customer Records & Documentation: Update contact details, maintain accurate records, and document all interactions.
- Customer Engagement: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.
- Quality Assurance: Ensure professional, compliant, and effective collection calls.
Requirements
- Possess at least SPM/ Diploma/ Degree, any field
- 2 years & above of working experience in debt collection, credit control, or customer service.
- Experience in negotiating repayment or handling delinquent accounts will be an advantage.
- Resilient, persistent, and result-oriented.
- Experience in negotiating repayment or handling delinquent accounts will be an advantage.
- Able to communicate well in Bahasa Malaysia. Fluent in English is added advantage.